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Terms & Conditions

TERMS & CONDITIONS

This section (together with the documents referred to on it) sets out the terms and conditions on which this website (www.independent-leaders.com – Our Site) and the products available on it (Products) are supplied. Please take time to read through these Terms and Conditions carefully. You should understand that by ordering any of our products or services, you agree to be bound by these terms and conditions. If you have any questions, or if you want to clarify anything, please contact customer services on +44 (0) 208 961 3475. You should print a copy of these terms and conditions for future reference.

By clicking "Proceed to secure payment" you confirm that you have read, understood and accept our Terms & Conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.


INFORMATION ABOUT US

www.independent-leaders.com is a site operated by Independent Leaders Ltd. We are registered in England and Wales under company number 08601665. Our registered office is at The Pines, Boars Head, Crowborough, East Sussex, England, TN6 3HD. Our VAT number is GB170208734.


ORDERING PRODUCTS

When you place your order we will send you an email confirming that we have charged the debit / credit card you have supplied. We will send you a further email when your goods are dispatched. By placing an order through our site, you warrant that you are legally capable of entering into binding contracts; and You are at least 18 years old.


AVAILABILITY

All Products on our website are offered subject to stock availability. We will get in touch with you as soon as possible if any of the products you order are out of stock.


OUR STATUS

Please note that we may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from companies to whose website we have provided a link on our site will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller.


ORDERING ERRORS

You can make changes to your order at any time up to the point when you submit your order after entering your payment details. Changes to orders after that point are dealt with through the returns/re-ordering process described in the delivery and returns section.


PRICES

The Prices of any Product will be as quoted on our site from time to time except in cases of obvious error. These prices are inclusive of VAT but exclude delivery costs, which will be added to the total amount. Delivery costs are added to your order when you review your basket and are re-calculated based on any new information (Express delivery, delivery outside the UK) you enter during the checkout process.

There is always the chance that a product might appear on our site with the wrong price. We verify prices as we process your order, and in the case where the price is lower than the price quoted on the website, we will charge you the lower amount. If the price is higher than the price on the website, we will either, at our sole discretion, charge you the lower price, or reject the order and contact you for further instructions. We have no obligation to supply incorrectly priced products to you, even after we have sent an order acknowledgement email, if the pricing error is obvious and could reasonably have been recognised as such.


PAYMENT

Payment can be made either by credit/debit card (Visa, MasterCard, Maestro, Delta or Visa Electron). At the moment, we cannot accept payments in cash, cheques or gift vouchers via our Site. When you submit your order, you are confirming that your payment details are valid and correct.


REASONABLE CARE

Products returned to us must arrive in the same condition in which you received them and in re-saleable condition.

That means:
  • You can try them on as you would in a store
  • Nothing must leave a scent or marks on the product (e.g. aftershave, perfume, lipstick, make-up)
  • The product must have its original packaging and tags
  • If products are returned to us in a non-re-saleable state we will refuse to accept the goods and you may have to compensate us.

RISK AND TITLE

The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products (including the delivery charge).


YOUR INFORMATION

Our Privacy Policy is stated below. By using our website, you agree to the terms of this policy. If you want to make changes to the way we can use your information, please use the My Account area on the website or contact Customer Services.

OUR LIABILITY

We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. Please note that colours of products which are displayed on the website will depend on the monitor you use, so it is impossible to guarantee that the product you receive will be an exact colour match of the product you order from our website.

Faulty products that you notify us about within a reasonable timescale after delivery are eligible for an exchange or refund (subject to our confirmation of the fault). Please see Returns Policy (above). We have no further liability to you other than the exchange or refund of the products.

This does not affect you statutory rights. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.

This does not include or limit in any way our liability:

  • For death or personal injury caused by our negligence;
  • Under section 2(3) of the Consumer Protection Act 1987;
  • For fraud or fraudulent misrepresentation; or
  • For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses, which happen as a side effect of the main loss or damage, including but not limited to:

  • loss of income or revenue
  • loss of business
  • loss of profits or contracts
  • loss of anticipated savings
  • loss of data loss of data, or
  • waste of management or office time

However arising and whether caused by tort (including negligence), breach of contract or otherwise. Where you buy any Product from a third party seller through our site, the seller's individual liability will be set out in the seller's terms and conditions.


EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving our employees), or acts of local or central Government or other competent authorities. This does not affect your statutory rights.


SEVERABILITY

If any of these terms and Conditions or any provisions of the agreement are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


ENTIRE AGREEMENT

The whole agreement between Us and You is contained within these Terms and Conditions and the other notices on our website. No other agreements will form part of the contract between Us and You unless agreed in writing and signed by an authorised Independent Leaders signatory.


OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order Products from us.


WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


TRANSFER OF RIGHTS AND OBLIGATIONS

The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of this Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. Your statutory rights will be not be affected by any transfer or assignment.


WAIVER

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under this agreement or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under this agreement, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


LAW AND JURISDICTION

Contracts for the purchase of Products through our site are governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

 

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